Title: Head of Security
Reports to: Director of Production
Oversee and direct security operations across three venues: Mississippi Studios, Revolution Hall, and Polaris Hall. This includes managing and executing security operations, scheduling the security team (and adjacent departments), responding to incidents as they arise, and maintaining a presence during high-impact shows & weekends (Fridays and Saturdays) while fostering an attitude of de-escalation amongst the team. Work in collaboration with other company managers to ensure a positive experience is delivered to customers and artists. Customer service, staff communication and coordination, and general safety of the facilities are huge focuses of this position.
Duties and Responsibilities
Work closely with Director of Production (MS + PH), Director of Operations (Rev Hall), House Managers, and Production Managers and their teams to provide an excellent experience for all of our guests and clients
Maintain a high standard of customer service and guest experience while ensuring your staff are following company service standards and policy
Manage and file all incident reports
Manage and maintain the security system vendor, Security Alarm Corp.
Act as the security system administrator for all staff requiring access
Build upon existing security personnel to create a team sufficient to be staffed across all venues as needed
Management of security team in all aspects including but not limited to hiring, training, disciplining, and submitting terminations when necessary
Ensure all event security staffing requests are fulfilled and scheduled in a timely manner
Supervise event security staff and respond to emergency situations
Act as the liaison between guests, staff, and tour personnel and first responders, fire department, etc.
Complete incident reports in a timely manner
Focus on workforce development for security team and other company employees to support preparedness during incidents and emergencies
Provide positive resolutions for guest complaints and issues
Train staff on an escalation chain
Assist other company leaders with special projects and other tasks as needed
Build and maintain a company security manual
Have in-depth knowledge of OLCC and live event rules and regulations as well as company safety policies
Participate in pre-show meetings
Perform Front of House duties as needed
Assist with ADA accommodations
Provide ongoing security and security related training and best practices for all staff, including bar and tech staff.
Minimum 3 years experience with venue/event/bar security
Minimum 3 years experience with customer service
Minimum 2 years experience managing staff
DPSST Unarmed or Armed Private Security Certification
Basic administrative skills to use email, scheduling apps, etc.
Ability to think quickly and act reasonably to any issues
Excellent de-escalation skills
Excellent verbal communication skills
High attention to detail
History of honesty and truthfulness
Excellent ability to multitask
Knowledge of OLCC laws and regulations
Knowledge of state fire marshal occupancy regulations
Knowledge of how to communicate effectively with emergency personnel
This position will primarily be evening shifts, including weekends, with work going as late as 3 am. The number of hours required for this position will be determined by the events calendar. Weekly meetings with other management staff and operations team will be held either virtually or in-person. Office hours to fulfill all other job duties as assigned.
Job Type : Full-Time
Education Level : ""
Experience Level : Mid to Senior Level
Job Function : ""