Title: Head of Security

Reports to:  Director of Production

Job Purpose

Oversee and direct security operations across three venues: Mississippi Studios, Revolution Hall, and Polaris Hall. This includes managing and executing security operations, scheduling the security team (and adjacent departments), responding to incidents as they arise, and maintaining a presence during high-impact shows & weekends (Fridays and Saturdays) while fostering an attitude of de-escalation amongst the team. Work in collaboration with other company managers to ensure a positive experience is delivered to customers and artists. Customer service, staff communication and coordination, and general safety of the facilities are huge focuses of this position.

Duties and Responsibilities

• Work closely with Director of Production (MS + PH), Director of Operations (Rev Hall), House Managers, and Production Managers and their teams to provide an excellent experience for all of our guests and clients

• Maintain a high standard of customer service and guest experience while ensuring your staff are following company service standards and policy

• Manage and file all incident reports

• Manage and maintain the security system vendor, Security Alarm Corp.

• Act as the security system administrator for all staff requiring access

• Build upon existing security personnel to create a team sufficient to be staffed across all venues as needed

• Management of security team in all aspects including but not limited to hiring, training, disciplining, and submitting terminations when necessary

• Ensure all event security staffing requests are fulfilled and scheduled in a timely manner

• Supervise event security staff and respond to emergency situations

• Act as the liaison between guests, staff, and tour personnel and first responders, fire department, etc.

• Complete incident reports in a timely manner

• Focus on workforce development for security team and other company employees to support preparedness during incidents and emergencies

• Provide positive resolutions for guest complaints and issues

• Train staff on an escalation chain

• Assist other company leaders with special projects and other tasks as needed

• Build and maintain a company security manual

• Have in-depth knowledge of OLCC and live event rules and regulations as well as company safety policies

• Participate in pre-show meetings

• Perform Front of House duties as needed

• Assist with ADA accommodations

• Provide ongoing security and security related training and best practices for all staff, including bar and tech staff.

Qualifications

• Minimum 3 years experience with venue/event/bar security

• Minimum 3 years experience with customer service

• Minimum 2 years experience managing staff

• DPSST Unarmed or Armed Private Security Certification

• CPR/AED certification

• OLCC certification

• Basic administrative skills to use email, scheduling apps, etc.

• Ability to think quickly and act reasonably to any issues

• Excellent de-escalation skills

• Excellent verbal communication skills

• High attention to detail

• History of honesty and truthfulness

• Excellent ability to multitask

• Knowledge of OLCC laws and regulations

• Knowledge of state fire marshal occupancy regulations

• Knowledge of how to communicate effectively with emergency personnel

Working Conditions

This position will primarily be evening shifts, including weekends, with work going as late as 3 am. The number of hours required for this position will be determined by the events calendar. Weekly meetings with other management staff and operations team will be held either virtually or in-person. Office hours to fulfill all other job duties as assigned.

Physical Requirements

• Lift of up to 75 lbs

• Long shifts of continual standing and walking

• Use of stairs frequently throughout the shift

Website

www.mississippistudios.com